Return and Refund Policy

At Periwinkle Gift Boutique, we want you to have a delightful shopping experience and be fully satisfied with your purchase. However, we understand that circumstances may arise where you need to request a refund. Please take a moment to review our refund policy outlined below:

 

Eligibility for Refunds:

• We accept refund requests for items that meet the following criteria:

  • The item is damaged or defective upon arrival.

  • The item differs significantly from its description on our website.

  • The item is missing or incomplete.

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Notification and Timeframe:

• To initiate a refund, please notify us within 5 days of receiving the product by contacting our customer support team via email. Include your order number, a detailed description of the issue, and any supporting evidence (e.g., photographs).

• Any refund request received after the specified timeframe may not be accepted.

 

Return and Shipping Process:

• If your refund request is approved, we will provide you with return instructions. Please ensure that the item is securely packaged to prevent further damage during transit.

• You are responsible for the return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service to ensure that the returned item reaches us safely. We are not liable for any lost or damaged items during the return shipment.

 

Inspection and Refund Processing:

• Once we receive the returned item, our team will inspect it to verify its condition.

• If the item meets the eligibility criteria mentioned in section 1, we will process your refund.

• Refunds will be actioned through a direct deposit/EFT to banking details provided by you.

 

Non-Refundable Items:

• Certain items are non-refundable, including but not limited to:

  • Personalized or custom-made products.

  • Perishable goods.

 

Customer Satisfaction:

• We value your satisfaction and strive to resolve any issues promptly. If you have concerns or questions regarding your purchase, please contact our customer support team, and we will do our best to assist you.

 

Please note that this refund policy is subject to change without prior notice. It is recommended to review our policy periodically for any updates.

 

We appreciate your understanding and cooperation. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer support team.

 

Thank you for choosing Periwinkle Gift Boutique.