Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard etc) and debit cards. All payments are processed through Yoco, and all transactions are secure and encrypted. If you would like to pay via EFT, please reach out to us and we will gladly assist.

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2. How long does it take to process my order?

Orders are typically processed within 1-2 business days. During peak seasons, processing times may be slightly longer.

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3. When will I receive my order?

Shipping times vary depending on your location and the shipping method selected. Standard shipping usually takes 3-4 business days, while expedited shipping takes 1-3 business days.

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4. Can I customize my gift?

Yes! We offer a variety of customization options, such as personalized messages, gift wrapping, and selecting specific items for gift sets. Please contact us if you would like any changes or customizations made to your gift.

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5. Do you ship internationally?

No, we currently only ship nationally within South Africa.

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6. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site. We ship all parcels with The Courier Guy.

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7. What is your return policy?

We have a detailed return policy. Please find the link to the full document in the footer below.

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8. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

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9. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. These can be sent directly to the recipient's email and are redeemable online.

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10. How do I contact customer service?

You can reach our customer service team via email at periwinklegiftboutique@gmail.com